7.1 You can request to return Products within 30 days from the date of purchase and We’ll offer a full refund or exchange, provided the Products and any complimentary (gift) items are returned in their original condition. Please note that, in case of a refund request, each returned parcel will incur a handling fee of £15.00, e.g. if You return 2 parcels using 2 separate labels, the total cost will be £30.00.
7.2 In order to request a refund or exchange, please submit an enquiry on the Contact Us page of Our Website, using the subject Returns & Refunds. In Your enquiry, please provide the full name under which the Order was placed, the Order number, exact items You wish to return, the reason for the return and, if requesting an exchange, the Products and sizes you wish to exchange with. When We receive Your request, We will send further information by email and You will then have 7 days to return the items;
7.3 When we receive the returned items and confirm they’re in their original condition, we’ll issue the refund within 14 Working Days from the date of receipt. The refund will be credited via the same method You used for payment. Please note it may then take 2-3 Working Days for the refund to show in Your account, depending on Your bank or card issuer’s processing times. If the debit/credit card that You used expires before We process Your refund, please contact Us here;
7.4 If We find that the returned Products aren’t in their original condition and/or if there are any items or labels missing, including any complimentaries/gifts, We reserve the right to refuse the refund or exchange request. To avoid disappointment, please make sure You’re happy with all items before removing the labels and do not wear fragrance, deodorant or make-up when You try on garments, to avoid leaving marks or scent; If We refuse the refund, We will give you the option of returning the items to You, in which case You will be charged for all associated costs, e.g. returns handing fee, courier delivery charges etc.;
7.5 Returned items are Your responsibility until they reach Our stores or warehouse so please ensure the packaging is secure and the items folded appropriately. If You can’t reuse the original packaging, please package the Products as best as You can and remember to include Your completed returns form inside the parcel;
7.6 Please retain Your proof of posting from the Drop Shop. In the unlikely event that We don’t receive Your return, this will be the proof required by Us to action Your return accordingly. We would recommend taking a picture of the receipt for safeguarding;
7.7 We cannot accept the return or exchange of goods that have been altered in any way, including but not limited to shortening the sleeves or trousers, changing the button thread, tapering, monogramming or engraving;
7.8 We would kindly ask that You try on shoes on a carpeted surface to avoid damaging the soles. Please note that if the soles appear scuffed or the shoes aren’t in their original condition We reserve the right to refuse Your refund or exchange request;
7.9 For hygiene reasons, socks, underwear and facemasks are non-returnable unless faulty.
7.10 Do not return items using a courier service other than the one recommended by Us or we will be unable to process the refund or exchange request;
7.11 Items that were ordered online or ordered in-store for home delivery cannot be returned in store;
7.12 Items that were bought and collected in one of Our stores will need to be returned to the same store;
7.13 Products returned because of a defect will be exchanged free of charge. In case the same Product isn’t available, We will offer You an exchange with a different Product or a full refund without applying the returns handling fee.
7.14 When the item You request to exchange and the item You exchange for are the same price, We will arrange dispatch of Your exchanged items within 5 working days from the day We receive the returned item, provided they satisfy Our returns policy;
7.15 When the item You request to exchange is priced higher than the item You exchange for, We will arrange for a refund of the difference in price and dispatch Your exchanged items within 5 working days from the day We receive the returned item, provided they satisfy Our returns policy;
7.16 When the item You request to exchange is priced lower than the item You exchange for, You will have to request a refund of Your initial Order and place a new Order;
7.17 If the Product You request to exchange for isn’t available in the required size, We may suggest an alternative product or offer a full refund. If you select the refund, Your exchange request will thereafter be treated as a refund request;
7.18 The returns handling fee of £15.00 per parcel doesn’t apply for exchanges.
7.19 We accept only one exchange request per Order.
7.20 If You receive the exchanged Product and decide to return it, the request will be managed as a regular refund request and You will have 30 days from the initial purchase to return the Product and not 30 days from the date the exchange request was placed;