Track Your Order

View the status of your order delivery.

Body Measurement App

Find your suit size in under 2′.

Customer Experience

Have more questions? Submit a query.

Products

How do I find out about the style, fit or fabric of a specific item?

Each product on our website is accompanied by a detailed description, which includes fabric composition, garment elements, colour and care instructions. The description is complemented by high resolution photographs from different angles that you can zoom in on.

How do I decide which size to buy?

We partnered with Sizer to introduce a body measurement app that uses sophisticated technology and deep learning algorithms allowing you to measure yourself at home and find your exact size in under 2 minutes. Alternatively, follow our step-by-step guide for detailed measurements.

How long is the lead time for my suit to be ready after I order it?

Our suits are ready to wear so you can purchase on the spot in our showroom during your appointment, or order online for delivery within 2-5 working days.

What range of suit sizes can I find online?

Our size range is 36 – 50. The trousers measure 6″ less on the waist and come with unfinished hem. E.g., for a suit size 40, the jacket and waistcoat come with a 40″ chest and the trousers measure 34″ on the waist.

Can I request a different trouser size with my chosen suit?

Our suits are sold in pre-determined sizes, e.g. a suit size 40 comes with 40” jacket and waistcoat and 34” trousers. It isn’t possible to request a different trouser size.

Can I buy suit items separately, e.g. the jacket without the trousers?

No, our suits are sold as 3 piece, i.e. jacket, waistcoat and trousers. It isn’t possible to purchase items separately.

Can I mix and match from different suits?

No, our suits are sold as they are and it isn’t possible to combine items from different suits.

What is the fit of your suits?

All our suits are designed for a tailored slim fit. If you’re between sizes, we suggest going one size up.

Are the fabrics suitable for warm weather or events in warmer climates?

We use exclusive fabrics, which are lightweight and breathable, making them suitable for moderate and warmer climates.

Can I reserve an item to buy later?

An order is complete when payment is received. You can place items in your wish list or basket and review them at a later stage but we will not reserve the design or size of your choice and they may no longer be available when you return to complete the purchase.

Do you offer suit rentals?

No, our suits aren’t available to hire.

Can I order a bespoke suit based on your designs?

It isn’t possible to create an entirely bespoke suit, e.g. by changing the colour or fabric. However, it is possible to request alterations for a bespoke fit but please note these aren’t included in the suit price.

Do you have designs or sizes in the showroom that aren’t available on the website?

The designs and sizes available in our showroom are the same as those that are available through our website.

The item I was looking for is not available online anymore.

All our suits are limited edition and we only make up to 100 pieces of each design. If a design or size doesn’t appear on the website, we have most likely ran out of stock but you can always check back in a few days in case of cancellations or returns. Also, if we haven’t made 100 pieces, we may re-stock so please sign up to our newsletter to receive updates.

How often do you bring new designs?

All our suits are limited edition and we only make up to 100 pieces of each design. We regularly introduce new designs to replace the ones that sell out so please sign up to our newsletter to receive updates on new arrivals.

Orders

How can I purchase one of your products?

You can purchase our products either online, via our website, or in our showroom which operates by appointment only.

How can I ask a question about placing an order?

If you cannot find the answer you are looking for in our FAQ page, you can always contact our customer experience team.

What happens after I have placed my order?

You will receive an email confirming your order, followed by an email with the tracking number as soon as the item is dispatched.

I have just placed an order, can I amend it?

If you wish to amend or cancel your order, please read our Terms & Conditions and contact our customer experience team as soon as possible.

Will I receive a confirmation of my order?

Upon completing your online order, you will receive a confirmation email that lists the item you ordered and the amount you paid.

Where can I view my past orders?

You can access your order history via your account on our website.

How will my order be packaged?

Your suit will arrive in premium packaging, which will include complimentary care items depending on the products you purchased.

What complimentaries will I get with my order?

The complimentaries you’ll receive with your order depend on the product you purchased and are listed on each product description page.

Why am I not receiving my email confirmation?

When you complete your order and it is accepted by us, we will send a confirmation email. It may go to your spam folder, so please check there first, or, alternatively, contact our customer experience team.

Deliveries

What countries does Aristocracy London deliver to?

We deliver to the United Kingdom.

How long will my delivery take?

As per our arrangement with our external supplier of delivery services, we expect orders to be delivered within 2-5 working days. Do note, however, that deliveries to Northern Ireland, the Isle of Man and the Highlands may take longer.

Do you deliver for free?

Yes, delivery is free of charge.

How do I know when my order has been dispatched?

As soon as your order is dispatched, you’ll receive an email with the tracking number.

How can I track my delivery?

As soon as your order is dispatched, you will receive an email with the tracking number. You can then use this, or your order number, to track your delivery via our tracking page. Do note that the expected delivery date is provided by the courier and is subject to change. If you have any questions, please contact the courier directly quoting the tracking details.

What courier company do you use?

We deliver through third parties, which can either be the Royal Mail or a courier company.

Can you deliver to an address other than my billing address?

We deliver to the address which you specified when you placed the order and can be different to the billing address.

Can I change the delivery address after an order has been dispatched?

You cannot make any changes to your delivery instructions after the order has been dispatched.

Do you deliver on Saturdays?

Most of the third parties we work with do deliver on Saturdays. However, we cannot guarantee a Saturday delivery.

Can I request next day delivery?

We don’t offer next-day delivery on online orders but, if you need the products urgently, you can collect them from our showroom upon arrangement. Please type “collection from the showroom” in the order notes at the checkout page and contact our customer experience team as soon as you place the order so they can advise on availability for collection.

Can I make the purchase online and collect the products from your showroom?

Please type “collection from the showroom” in the order notes at the checkout page and contact our customer experience team as soon as you place the order so they can advise on availability for collection.

What happens if I am out when my order is delivered?

The courier company will make three delivery attempts before returning the items to their warehouse. In case you’re unavailable, you can request the courier to deliver the parcels on a different date or to leave them in a safe place or with a neighbour.

My order hasn't arrived

Please visit our tracking page and use either the tracking number or the order number to locate your parcel. If you have any queries, please contact the courier service directly using the contact information which can be found in the dispatch email we sent you.

Returns & Refunds

What are the conditions of return?

You can request to return Products within 30 days from the date of purchase and We’ll offer a full refund or exchange, provided the Products and any complimentary (gift) items are returned in their original condition. Please note that, in case of a refund request, each returned parcel will incur a handling fee of £15.00, e.g. if You return 2 parcels using 2 separate labels, the total cost will be £30.00. For details, please read our Terms & Conditions.

How do I cancel my online order?

If you wish to cancel your order, please contact our customer experience team as soon as possible. Please note that, if the order has been dispatched, you will not be able to cancel the order and you will be liable for the return handling fee.

How do I return an item?

In order to request a refund or exchange, please submit an enquiry on the Contact Us page of Our Website, using the subject Returns & Refunds. In Your enquiry, please provide the full name under which the Order was placed, the Order number, exact items You wish to return, the reason for the return and, if requesting an exchange, the Products and sizes you wish to exchange with. When We receive Your request, We will send further information by email and You will then have 7 days to return the items.

Do I need to pay to return my item?

In case of a refund request, each returned parcel will incur a handling fee of £15.00, e.g. if you return 2 parcels using 2 separate labels, the total cost will be £30.00. We allow one exchange request per order and this doesn’t incur a handling fee.

Can I return my order to a store?

If you purchased the products from our showroom, or ordered online and collected from our showroom, you will need to return the products to the same showroom. If you ordered online or ordered from our showroom and requested home delivery, the return must be made via our courier service.

How long do I have to return my order items?

You must notify us of your intention to return your order, within 30 days of the purchase date. Once we email your returns label, you will have 7 days to return the items to us. Please note that all items must be in excellent condition in order for you to receive a full refund.

Where should I send my returns to?

When you place your return request online, you will receive an email with a label which will contain all the information. This label will need to be attached on the package, as per the instructions in the email.

How long will it take for you to refund me?

Once we receive the returned items and confirm they’re in good condition, we’ll refund you within 14 working days. We will email you when we process the refund, which may take 2-3 working days to show in your account, depending on your bank’s or card issuer’s processing times.

I have been refunded the incorrect amount

Please contact our customer experience team.

Can I return unwanted items that were bought using a promotional code (voucher) or gift card?

In case of returned items that were purchased with promotional codes (vouchers), gift cards or My Rewards points, your promotional code will be reactivated until its expiry date, the cost of the purchase will be credited back to the gift card which will remain active until its expiry date and any points used to make the purchase will be credited back to your account. Do note that any points awarded against the purchase, will be deducted from your account, in case of a return.

Can I exchange my order?

Yes but please note that we only accept one exchange per order. Please submit your exchange request on the Contact Us page of Our Website, using the subject Returns & Refunds. In Your enquiry, please provide the full name under which the Order was placed, the Order number, exact items You wish to exchange, the reason of the and the Products and sizes you wish to exchange with. When We receive Your request, We will send further information by email and You will then have 7 days to return the purchased items.

How many times can I exchange my order?

We only allow one exchange per order.

Is there any cost associated with exchanging my order?

We waive the return handling fee for exchange requests. Please refer to our Terms & Conditions for further details.

What if the product or size I want to exchange for isn’t available?

Our customer experience team will notify you and you will have the option of requesting a refund instead. Please refer to our Terms & Conditions for further details.

What if I want to return the product I exchanged for?

We only allow one exchange per order. Please refer to our Terms & Conditions for further details.

Payments

What payment methods does Aristocracy London accept?

We accept most payment methods. This includes Visa, Mastercard, American Express, Paypal and wire transfers. Our showroom also accepts cash.

My payment has been declined.

Please check that you have typed in the correct card details. If they are correct, please speak to your card issuer.

Do the online prices include VAT?

Yes, all our prices are inclusive of VAT so the price you see is the final price.

Will I receive an order confirmation email?

Yes, you will receive an order confirmation email as soon as the purchase is complete and a second email with the tracking number as soon as your order is dispatched.

Do you accept PayPal?

Yes, we accept a number of payment methods including PayPal.

Do you accept cash?

Yes, we accept cash in our showroom for in-store purchases.

Is the website secure?

Our website operates under SSL certificate and all transactions are 100% secured.

What currencies can I use?

We only accept payment in GBP.

Do you accept card payment with cards issued in other countries?

No, we only accept payment with cards issued in the UK.

When will my credit or debit card be charged?

Your card will be charged immediately upon completion of the order. You can check your statement, where the transaction will appear under Aristocracy London Ltd.

Appointments

How long will my appointment last?

Each slot is 1 hour long.

How do I cancel my appointment?

Please contact our customer experience team.

I’m getting married, when should I book an appointment?

All our suits are limited edition and we never make more than 100 pieces of each design. If you have your heart set on a specific suit from our collection, we suggest you purchase it as soon as possible before it sells out. In terms of alterations for a perfect fit, you can arrange an appointment with our tailors 4-6 weeks before the event.

Do you accept walk-ins?

We don’t accept walk-ins. If You arrive to the showroom without an appointment, we reserve the right to refuse service although we may suggest a suitable appointment slot based on availability.

How many guests can I bring?

You’re welcome to bring up to 3 guests with you. However, if members of your party wish to try on products, we’re not able to extend the appointment slot so please book an additional appointment.

Are the products you have on the website available at the showroom?

All our products are available both via the website and in our showroom.

Do you have more designs available at the showroom?

No, all the products and sizes that are available in our showroom are also available via our website.

Can I buy on the spot?

Yes, you can purchase products on the spot in our showroom and either collect them immediately or reserve in the showroom, e.g. if you want alterations made.

Can I reserve items I tried on without paying?

No, all purchases must be paid in full.

Can I put down a deposit to reserve a product?

No, all purchases must be paid in full.

Alterations

Do you offer in house alterations?

We do offer in-house alterations but please note these aren’t included in the price of products. A consultation will take place during your fitting appointment and any work needs to be agreed with our tailor who will provide a quote and time estimate.

How long will it take for my alterations to be completed?

Alterations can take up to 3 weeks, depending on the type of work required.

Is there a cost for alterations?

Yes, the cost of alterations isn’t included in the suit price. Our tailors will be happy to provide a quote, once they see the suit on you.

Would I need a separate appointment for alterations?

Yes, one or more additional fitting appointments will be required. Our tailors will advise how many fitting appointments will be required but please note that it’s your responsibility to confirm you’re happy with the schedule, especially if you need the suit by a specific date.

I’m getting married, when will I need to book my alterations appointment?

We can reserve the suit you purchased in our showroom for up to 12 months, in anticipation of the alterations appointment. If you need the suit by a specific date, e.g. for a wedding, we suggest you book your first appointment with our tailors 4-6 weeks in advance.

Can you make alterations faster?

We do offer a premium service, at an additional cost. Please ask our tailors for further details.

Do I need to bring anything with me for the suit alterations appointment?

Please bring the shirt and shoes you’ll be wearing with the suit.

My Account

Do I need to create an account to shop with you?

You can order as a guest visitor but setting up an account has significant benefits, such as access to your purchase history and enrolment on our loyalty programme with a 1,000 points sign-up bonus, which is the equivalent of a £10 discount.

What are the benefits of setting up a “My Account” on your website?

Setting up an account gives you access to My Rewards, our loyalty programme. In fact, we will award you 1,000 points as soon as you set up the account, which translates into a £10 discount against future purchases. By having an account, you earn and redeem your reward points, speed through check-out, track your orders and access previous purchases.

How can I create an account?

On the top right-hand side of our website, please select the “Login or Register” option and then create a new account, on the right-hand side of the screen. You can also register with our website, using your Facebook or Instagram account.

I have forgotten my password, what should I do?

Please select the “Forgot Your Password?” function, which can be found below the login form at the “Login or Register” page.

How can I change my account details?

Please select “Account Details”, from your account menu, to change your personal details and “Address Book” to review or amend your billing and delivery addresses.

How can I change my address or other details associated with my account?

Please select “Address Book” from your account menu, where you can review and amend both your billing and delivery address. Do note that, rather than typing your complete postal address, you can opt for our postcode look-up functionality which allows you to select your address from a drop down list. If you want to change other details on your account, please select the “Account Details” option from the account menu.

Is my personal information kept private?

Aristocracy London is compliant with the General Data Protection Regulation and the Data Protection Act 2018. For more information on how we obtain and manage your personal information, please read our Privacy Policy.

How can I delete my account?

Select “Account Details” from your account menu and, then, select “Delete my account” from the bottom of the page.

How can I sign up to the Aristocracy London mailing list?

To sign up to our mailing list, please visit our website here. Do note that signing up for an account, does not automatically subscribe you to our mailing list and you will have to tick the relevant box in order to opt in to receiving our newsletter.

How can I unsubscribe from the Aristocracy London newsletters?

You can unsubscribe either from the “Unsubscribe” link, which can be found in all our communications to you, or from the “Account Details” section of your account menu.

My Rewards

How do I earn My Rewards points?

Your loyalty is valued and rewarded. You will receive 1,000 points when you sign up for an Aristocracy London account and, every time you make a purchase, we will credit your account with 2 points for every £1 spent. Every 100 points are worth a £1 discount.

How soon will My Rewards points be credited to my account?

Your points will appear on your account immediately.

How long are My Reward points valid for?

Your My Rewards points do not expire.

How can I check My Rewards points?

You can check your My Rewards points by accessing your account here.

How do I redeem My Rewards points?

My Rewards points can be used as discounts in future purchases and every 100 points equal £1 off the cost of your order. When you place your order, and at both the cart and checkout page, you will be asked if you want to use any promotional codes (vouchers), gift cards or My Rewards points. Please make sure to add your points there as you cannot do this retrospectively once the order has been submitted. Do note that you can choose to redeem all your points, or some of them, and we do not place any limitation on how many points you can use in each transaction.

What if I return an item?

If you return a product, any My Rewards points awarded for this purchase will be deducted from your account and any points redeemed against the purchase will be credited back to your account.

What if I delete My Aristocracy London account?

If you choose to delete your account, all your personal data will be removed from our systems. Any My Rewards points associated with the account will be cancelled and you will no longer be able to access your purchase history, wish list etc.

Can I earn My Rewards points if I use a promotional code (voucher) or a gift card?

If you make a purchase using a promotional code (voucher), gift card or My Rewards points, you will not be awarded points. If you partially pay for a purchase with a promotional code (voucher), gift card or My Rewards points, you will be credited with points for the amount above the value of the promotional code (voucher) and/or gift card and/or My Rewards points.

Can I redeem My Rewards points with a promotional code (voucher) and a gift card at the same time?

My Rewards points can be used in conjunction with any other payment method.

Promotional Codes (Vouchers)

How can I use a promotional code (voucher) online?

When you place your order, and at both the cart and checkout page, you will be asked if you want to use any promotional codes (vouchers), gift cards or My Rewards points. Please make sure to add your promotional code (voucher) there as you cannot do this retrospectively, after the order has been submitted.

Can I use more than one promotional code (voucher) at a time?

You can only use one promotional offer per transaction.

What if I forget to add my promotional code (voucher)?

You cannot change your payment method after you have submitted your order but you can use your promotional code in a future purchase, provided it has not expired.

Technical

What happens if I disable cookies on my browser?

If you disable cookies, you will still be able to browse and order products but you will neither be able to set up/access your account or continue shopping after you have placed an item in your basket. This is because some cookies operate as the website’s memory.

I am getting an error message when using the site. What should I do?

If we are experiencing technical difficulties, we will always put up a message on our homepage. Any other error message, is related to your interaction with our website and our customer experience team may be able to assist. Please let them know exactly where on the website you encountered the error message.

What can I do if I'm not receiving emails from Aristocracy London?

To ensure that all emails from Aristocracy London reach your inbox, and not your junk or spam folder, please add fashion@aristocracylondon.com to your address book or safe senders list. For instructions on how to do this, please click here.