FAQs

You will receive an email confirming your order, followed by an email with the tracking number as soon as the item is dispatched.

If you wish to amend or cancel your order, please contact our customer experience team as soon as possible. Although we always try to accommodate our customers’ requests, we cannot accept any changes after the personalisation process has begun. You will still be entitled, however, to use our free returns service and obtain a full refund.

If you cannot find the answer you are looking for in our FAQ page, you can always contact our online concierge on Facebook messenger via the button on the bottom right corner of our website or use our contact form.

Your receipt will be included in the confirmation email.

You can access your order history if you have an account on our website.

Your suit will arrive in premium packaging, which will also include your complimentary items i.e. a designer hanger and a luxury garment bag.

When you complete your order and it is accepted by us, we will send a confirmation email. It may go to your spam folder, so please check there first, or, alternatively, contact our customer experience team.

Your delivery will include a designer hanger and a luxury garment bag.

We currently deliver to the United Kingdom.

We dispatch all orders received before 6pm on a working day within the next working day and we aim to deliver all orders received before 6pm on a working day within 2-5 working days. Do note, however, that deliveries to Northern Ireland, the Isle of Man and the Highlands may take longer.

Yes, both delivery and returns are free of charge.

Orders received before 6pm on a working day will be dispatched on the next working day.

As soon as your order is dispatched, we will send you an email with the tracking number.

As soon as your order is dispatched, we will send you an email with the tracking number. You can then use this, or your order number, to track your delivery via our tracking page. Do note that the expected delivery date is provided by the courier and is subject to change. If you have any questions, please contact the courier directly quoting the tracking details.

We deliver through third parties, which can either be the Royal Mail or a courier company.

We deliver to the address of your choice, which can be different to the billing address.

You cannot make any changes to your delivery instructions after the order has been dispatched.

Most of the third parties we work with do deliver on Saturdays. However, we cannot guarantee a Saturday delivery.

For signed delivery orders, the courier company will make three delivery attempts before returning the item to our warehouse. In case you request that your delivery is not signed for, the parcel may be left in a safe place or with a neighbour.

Please visit our tracking page and use either the tracking number or the order number to locate your parcel. If you have any queries, please contact the courier service directly using the contact information which can be found in the dispatch email we sent you.

You must notify us of your intention to return your purchase within 30 days of the order date. Once we email your freepost returns label, you will then have 7 days to return the items to us. Please note that, in order to receive a full refund, you must return the suit, with all labels and tags attached, and all the complimentaries in their original box. All items, including suit, complimentaries and box, must be in excellent condition.

If you wish to cancel your order, please contact our customer experience team as soon as possible. Please note that, if the item has been dispatched, you will not be able to cancel the order but you will be able to use our free returns service.

You can access the returns service through the “My Orders” section of your account. Simply select the order and the “request to return” button can be found at the bottom of the page. Alternatively, if you completed the order as a guest visitor and do not have an account, please contact our customer experience team.

Our returns service is free of charge.

We only accept returns via our free online service.

You must notify us of your intention to return your order, within 30 days of the order date. Once we email your freepost returns label, you will have 7 days to return the items to us. Please note that all items, including the suit, complimentaries and box, must be in excellent condition in order for you to receive a full refund.

Please contact our customer experience team.

In case of returned items that were purchased with promotional codes (vouchers), gift cards or My Rewards points, your promotional code will be reactivated until its expiry date, the cost of the purchase will be credited back to the gift card which will remain active until its expiry date and any points used to make the purchase will be credited back to your account. Do note that any points awarded against the purchase, will be deducted from your account, in case of a return.

Although we cannot retain payment against returned items in anticipation of an exchange, you can use our free returns service and initiate a new order for the products of your choice.

When you place your return request online, you will receive an email with a label which will contain all the information. This label will need to be attached on the package, as per the instructions in the email.

Once we receive the returned items and confirm they are in good condition, we will refund you within 14 working days. Please note that we will email you both when we receive the returned items and when we process the refund. The refund may take 2-3 working days to show in your account, depending on your bank’s or card issuer’s processing times.

We accept most payment methods. This includes Visa, Mastercard, American Express, Discover and Paypal.

Please check that you have typed in the correct card details. If they are correct, please speak to your card issuer.

Yes, all our prices are inclusive of VAT so the price you see is the final price.

Yes, you will receive an order confirmation email as soon as the purchase is complete and a second email with the tracking number as soon as your suit is dispatched.

Yes, we accept a number of payment methods including PayPal.

Our website operates under SSL certificate and all transactions are 100% secured.

We only accept payment in GBP.

Your card will be charged immediately upon completion of the order. You can check your statement, where the transaction will appear under Aristocracy London Ltd.

You can order as a guest visitor but setting up an account has significant benefits, such as access to your purchase history and enrolment on our loyalty programme with a 1,000 points sign-up bonus, which is the equivalent of a £10 discount.

Setting up an account gives you access to My Rewards, our loyalty programme. In fact, we will award you 1,000 points as soon as you set up the account, which translates into a £10 discount against future purchases. By having an account, you earn and redeem your reward points, speed through check-out, track your orders, access previous purchases and submit product reviews.

On the top right-hand side of our website, please select the “Login or Register” option and then create a new account, on the right-hand side of the screen. You can also register with our website, using your Facebook or Instagram account.

Please select the “Forgot Your Password?” function, which can be found below the login form at the “Login or Register” page.

Please select “Account Details”, from your account menu, to change your personal details and “Address Book” to review or amend your billing and delivery addresses.

Please select “Address Book” from your account menu, where you can review and amend both your billing and delivery address. Do note that, rather than typing your complete postal address, you can opt for our postcode look-up functionality which allows you to select your address from a drop down list. If you want to change other details on your account, please select the “Account Details” option from the account menu.

Aristocracy London is compliant with the General Data Protection Regulation and the Data Protection Act 2018. For more information on how we obtain and manage your personal information, please read our Privacy Policy.

Select “Account Details” from your account menu and, then, select “Delete my account” from the bottom of the page.

To sign up to our mailing list, please visit our website here. Do note that signing up for an account, does not automatically subscribe you to our mailing list and you will have to tick the relevant box in order to opt in to receiving our newsletter.

You can unsubscribe either from the “Unsubscribe” link, which can be found in all our communications to you, or from the “Account Details” section of your account menu.

Your loyalty is valued and rewarded. You will receive 1,000 points when you sign up for an Aristocracy London account, 500 pounds when we approve your product review for publication on our website and, every time you make a purchase, we will credit your account with 2 points for every £1 spent. Every 100 points are worth a £1 discount.

Your points will appear on your account immediately.

Your My Rewards points do not expire.

You can check your My Rewards points by accessing your account here.

My Rewards points can be used as discounts in future purchases and every 100 points equal £1 off the cost of your order. When you place your order, and at both the cart and checkout page, you will be asked if you want to use any promotional codes (vouchers), gift cards or My Rewards points. Please make sure to add your points there as you cannot do this retrospectively once the order has been submitted. Do note that you can choose to redeem all your points, or some of them, and we do not place any limitation on how many points you can use in each transaction.

If you return a product, any My Rewards points awarded for this purchase will be deducted from your account and any points redeemed against the purchase will be credited back to your account.

If you choose to delete your account, all your personal data will be removed from our systems. Any My Rewards points associated with the account will be cancelled and you will no longer be able to access your purchase history, wish list etc.

If you make a purchase using a promotional code (voucher), gift card or My Rewards points, you will not be awarded points. If you partially pay for a purchase with a promotional code (voucher), gift card or My Rewards points, you will be credited with points for the amount above the value of the promotional code (voucher) and/or gift card and/or My Rewards points.

My Rewards points can be used in conjunction with any other payment method.

When you place your order, and at both the cart and checkout page, you will be asked if you want to use any promotional codes (vouchers), gift cards or My Rewards points. Please make sure to add your promotional code (voucher) there as you cannot do this retrospectively, after the order has been submitted.

You can only use one promotional offer per transaction.

You cannot change your payment method after you have submitted your order but you can use your promotional code in a future purchase, provided it has not expired.

If you disable cookies, you will still be able to browse and order products but you will neither be able to set up/access your account or continue shopping after you have placed an item in your basket. This is because some cookies operate as the website’s memory.

If we are experiencing technical difficulties, we will always put up a message on our homepage. Any other error message, is related to your interaction with our website and our customer experience team may be able to assist. Please let them know exactly where on the website you encountered the error message.

To ensure that all emails from Aristocracy London reach your inbox, and not your junk or spam folder, please add fashion@aristocracylondon.com to your address book or safe senders list. For instructions on how to do this, please click here.