FAQs

You can purchase our prêt-à-porter products online, via our website, over the phone or in our showrooms that operate by appointment only. For our made-to-measure service, a consultation with our Fashion Designer is required.

If you cannot find the answer you are looking for in our FAQ page, you can always contact our customer experience team.

You will receive an email confirming your order, followed by an email with the tracking number as soon as the items are dispatched.

If you wish to amend or cancel your order, please read our Terms & Conditions and contact our customer experience team as soon as possible.

Upon completing your online order, you will receive a confirmation email that lists the items you ordered and the amount you paid.

You can access your order history via your account on our website.

Your order will arrive in premium packaging, which will include complimentary care items depending on the products you purchased.

The complimentaries you’ll receive with your order depend on the products you purchased and are listed on each product description page.

When you complete your order and it is accepted by us, we will send a confirmation email. It may go to your spam folder, so please check there first, or, alternatively, contact our customer experience team.

We deliver to the United Kingdom.

As per our arrangement with our external supplier of delivery services, we expect orders to be delivered within 2-5 working days. Do note, however, that deliveries to Northern Ireland, the Isle of Man and the Highlands may take longer.

Delivery is free of charge for orders over £80.

As soon as your order is dispatched, you’ll receive an email with the tracking number.

As soon as your order is dispatched, you will receive an email with the tracking number. You can then use this, or your order number, to track your delivery via our tracking page. Do note that the expected delivery date is provided by the courier and is subject to change. If you have any questions, please contact the courier directly quoting the tracking details.

We deliver through third parties, which can either be the Royal Mail or a courier company.

We deliver to the address which you specified when you placed the order and can be different to the billing address.

You cannot make any changes to your delivery instructions after the order has been dispatched.

This depends on the third parties that provide the delivery service and we can’t guarantee a Saturday delivery.

We don’t offer next-day delivery on online orders but, if you need the products urgently, you can collect them from our showroom upon arrangement. Please type “collection from the showroom” in the order notes at the checkout page and contact our customer experience team as soon as you place the order so they can advise on availability for collection.

Please type “collection from the showroom” in the order notes at the checkout page and contact our customer experience team as soon as you place the order so they can advise on availability for collection.

The courier company will not deliver in your absence as you need to sign and/or provide a PIN code. If you’re not going to be in, you can select a different delivery date or collect the order from a collection point.

Please visit our tracking page and use either the tracking number or the order number to locate your parcel. If you have any queries, please contact the courier service directly using the contact information which can be found in the dispatch email we sent you.

You can request to return products within 30 days from the date of purchase and we’ll offer a refund, provided the products and any complimentary (gift) items are returned in their original condition. Please note that a returns handling fee of £15.00 per order will apply and will be deducted from the refund amount. For details, please read our Terms & Conditions.

If you wish to cancel your order, please contact our customer experience team as soon as possible. Please note that, if the order has been dispatched, you will not be able to cancel the order and you will be liable for the returns handling fee.

In order to request a refund, please submit an enquiry on the Contact Us page of our Website. In your enquiry, please provide the full name under which the order was placed, the order number, exact items you wish to return and the reason for the return. When we receive your request, we will send further information by email and you will then have 7 days to return the items.

We apply a returns handling fee of £15.00 per order, which will be deducted from the refund amount. If a new order is placed before we process the return and refund, the £15.00 returns handling fee per original order will be waived, provided that the return complies with our returns policy and the new order is placed under the same customer name and email address as the original order. The waiver of the returns handling fee may be applied once per original order only.

If you purchased the products from our showroom, or ordered online and collected from our showroom, you will need to return the products to the same showroom. If you ordered online or ordered from our showroom and requested home delivery, the return must be made via our courier service.

You must notify us of your intention to return your order, within 30 days of the purchase date. Once we email your returns label, you will have 7 days to return the items to us.

When you place your return request online, you will receive an email with a label which will contain all the information. This label will need to be attached on the package, as per the instructions in the email.

Once we receive the returned items and confirm they’re in good condition, we’ll refund you within 14 working days. We will email you when we process the refund, which may take 2-3 working days to show in your account depending on your bank’s or card issuer’s processing times.

Please contact our customer experience team.

In case of returned items that were purchased with promotional codes (vouchers), gift cards or My Rewards points, your promotional code will be reactivated until its expiry date, the cost of the purchase will be credited back to the gift card which will remain active until its expiry date and any points used to make the purchase will be credited back to your account. Do note that any points awarded against the purchase, will be deducted from your account, in case of a return.

All exchange requests will be processed as a return of the original product and a refund. Customers wishing to obtain a different product, size or variation must place a new order accordingly. Please visit our Terms & Conditions for further details.

All exchange requests will be processed as a return of the original product and a refund. Customers wishing to obtain a different product, size or variation must place a new order accordingly. Please visit our Terms & Conditions for further details.

All exchange requests will be processed as a return of the original product and a refund. Customers wishing to obtain a different product, size or variation must place a new order accordingly. Please visit our Terms & Conditions for further details.

Where a new order is placed before we process the return and refund, the £15.00 returns handling fee per original order will be waived, provided the return complies with our Returns Policy and the new order is placed under the same customer name and email address as the original order.

If a new order is not placed prior to us processing the return and refund, the £15.00 returns handling fee per original order will apply. The waiver of the returns handling fee may be applied once per original order only.

All exchange requests will be processed as a return of the original product and a refund. Customers wishing to obtain a different product, size or variation must place a new order accordingly and we do not guarantee availability. Please visit our Terms & Conditions for further details.

All exchange requests are processed as a return of the original product and a refund. Therefore if you purchase a product, return it, and then purchase a different product, the return of the latter will be treated as a regular return request and the returns handling fee of £15 will apply as normal.

We accept most payment methods. This includes Visa, Mastercard, American Express, and PayPal.

Please check that you have typed in the correct card details. If they are correct, please speak to your card issuer.

Yes, all our prices are inclusive of VAT so the price you see is the final price.

Yes, you will receive an order confirmation email as soon as the purchase is complete and a second email with the tracking number as soon as your order is dispatched.

Our website operates under SSL certificate and all transactions are 100% secured.

We only accept payment in GBP.

For online purchases, we only accept payment with cards issued in the UK.

Your card will be charged immediately upon completion of the order. You can check your statement, where the transaction will appear under Aristocracy London Ltd.

For our prêt-à-porter service, each appointment with our Stylists is 1 hour long. For our made-to-measure service, consultations with our Fashion Designer are 90′ long.

Please use the links at the bottom of the booking confirmation email you received.

All our prêt-à-porter suits are limited edition so, if you have your heart set on a specific suit from our collection, we suggest you purchase it as soon as possible before it sells out. In terms of alterations for a perfect fit, you can arrange an appointment with our tailors 4-6 weeks before the event. For our made-to-measure service, lead time is 4-6 weeks but we suggest booking your appointment sooner than that, in case any last-minute adjustments are needed.

Our stylists will do their best to assist you. However, if all our stylists are occupied with customers who’ve booked an appointment, we’ll be unable to give you the full Aristocracy London suit fitting experience at that moment and we’ll offer you a suitable appointment slot based on availability.

You’re welcome to bring up to 2 guests with you. However, if members of your party wish to try on products, we’re not able to extend the appointment slot so please book an additional appointment.

All our prêt-à-porter products are available both via the website and in our showrooms.

All the prêt-à-porter products and sizes that are available in our showrooms are also available via our website. Made-to-measure products are constructed to your requirements.

Yes, you can purchase prêt-à-porter products on the spot in our showrooms and either collect them immediately or reserve in the showroom, e.g. if you want alterations made. For made-to-measure products, there’s a 4-6 week lead time.

No, all purchases must be paid in full.

No, all purchases must be paid in full.

We do offer in-house alterations but please note these aren’t included in the price of prêt-à-porter products. A consultation will take place during your fitting appointment and any work needs to be agreed with our tailors who will provide a quote and time estimate.

Alterations can take up to 10 working days, subject to availability and depending on the type of work required.

Yes, the cost of alterations isn’t included in the suit price. Our tailors will be happy to provide a quote, once they see the suit on you.

Yes, one or more additional fitting appointments will be required. Our tailors will advise how many fitting appointments will be required but please note that it’s your responsibility to confirm you’re happy with the schedule, especially if you need the suit by a specific date.

We can reserve the suit you purchased in our showroom for up to 12 months, in anticipation of the alterations appointment. If you need the suit by a specific date, e.g. for a wedding, we suggest you book your first appointment with our tailors 4-6 weeks in advance.

We do offer a premium service, at an additional cost. Please ask our tailors for further details.

Please bring the shirt and shoes you’ll be wearing with the suit.

As an exclusive benefit for customers who commission alterations with us, and in addition to your statutory rights, we offer a complimentary extended care and repair service for 12 months from the alteration collection date. Please check our Terms & Conditions for more information.

You can order as a guest visitor but setting up an account has significant benefits, such as access to your purchase history and enrolment on our loyalty programme with a 1,000 points sign-up bonus, which is the equivalent of a £10 discount.

Setting up an account gives you access to My Rewards, our loyalty programme. In fact, we will award you 1,000 points as soon as you set up the account, which translates into a £10 discount against an order over £100. By having an account, you earn and redeem your reward points, speed through check-out, track your orders and access previous purchases.

On the top right-hand side of our website, please select the “Login or Register” option and then create a new account, on the right-hand side of the screen.

Please select the “Forgot Your Password?” function, which can be found below the login form at the “Login or Register” page.

Please select “Account Details”, from your account menu, to change your personal details and “Address Book” to review or amend your billing and delivery addresses.

Please select “Address Book” from your account menu, where you can review and amend both your billing and delivery address. Do note that, rather than typing your complete postal address, you can opt for our postcode look-up functionality which allows you to select your address from a drop down list. If you want to change other details on your account, please select the “Account Details” option from the account menu.

Aristocracy London is compliant with the General Data Protection Regulation and the Data Protection Act 2018. For more information on how we obtain and manage your personal information, please read our Privacy Policy.

Select “Account Details” from your account menu and, then, select “Delete my account” from the bottom of the page.

To sign up to our mailing list, please visit our website here. Do note that signing up for an account, does not automatically subscribe you to our mailing list and you will have to tick the relevant box in order to opt in to receiving our newsletter.

You can unsubscribe either from the “Unsubscribe” link, which can be found in all our communications to you, or from the “Account Details” section of your account menu.

Your loyalty is valued and rewarded. You will receive 1,000 points when you sign up for an Aristocracy London account and, every time you make a purchase, we will credit your account with 2 points for every £1 spent. Every 100 points are worth a £1 discount.

Your points will appear on your account immediately.

My Rewards points do not expire.

You can check your My Rewards points by accessing your account here.

My Rewards points can be used as discounts in future purchases over £100 and every 100 points equal £1 off the cost of your order. When you place your order, and at both the cart and checkout page, you will be asked if you want to use any promotional codes (vouchers), gift cards or My Rewards points. Please make sure to add your points there as you cannot do this retrospectively once the order has been submitted. Do note that you can choose to redeem all your points or some of them and we do not place any limitation on how many points you can use in each transaction.

If you return a product, any My Rewards points awarded for this purchase will be deducted from your account and any points redeemed against the purchase will be credited back to your account.

If you choose to delete your account, all your personal data will be removed from our systems. Any My Rewards points associated with the account will be cancelled and you will no longer be able to access your purchase history, wish list etc.

If you make a purchase using a promotional code (voucher), gift card or My Rewards points, you will not be awarded points. If you partially pay for a purchase with a promotional code (voucher), gift card or My Rewards points, you will be credited with points for the amount above the value of the promotional code (voucher) and/or gift card and/or My Rewards points.

My Rewards points can be used in conjunction with any other payment method.

When you place your order, and at both the cart and checkout page, you will be asked if you want to use any promotional codes (vouchers), gift cards or My Rewards points. Please make sure to add your promotional code (voucher) there, as you cannot do this retrospectively after the order has been submitted.

You can only use one promotional offer per transaction.

You cannot change your payment method after you have submitted your order but you can use your promotional code in a future purchase, provided it has not expired.

If you disable cookies, you will still be able to browse and order products but you will neither be able to set up/access your account or continue shopping after you have placed an item in your basket. This is because some cookies operate as the website’s memory.

If we’re experiencing technical difficulties, we’ll always put up a message on our homepage. Any other error message is related to your interaction with our website and our customer experience team may be able to assist. Please let them know exactly where on the website you encountered the error message.

To ensure that all emails from Aristocracy London reach your inbox, and not your junk or spam folder, please add fashion@aristocracylondon.com to your address book or safe senders list. For instructions on how to do this, please click here.