FAQs

You can purchase our products either online, via our website, or in our showroom which operates by appointment only.

If you cannot find the answer you are looking for in our FAQ page, you can always contact our customer experience team.

You will receive an email confirming your order, followed by an email with the tracking number as soon as the item is dispatched.

If you wish to amend or cancel your order, please read our Terms & Conditions and contact our customer experience team as soon as possible.

Upon completing your online order, you will receive a confirmation email that lists the item you ordered and the amount you paid.

You can access your order history via your account on our website.

Your suit will arrive in premium packaging, which will include complimentary care items depending on the products you purchased.

The complimentaries you’ll receive with your order depend on the product you purchased and are listed on each product description page.

When you complete your order and it is accepted by us, we will send a confirmation email. It may go to your spam folder, so please check there first, or, alternatively, contact our customer experience team.

We deliver to the United Kingdom.

As per our arrangement with our external supplier of delivery services, we expect orders to be delivered within 2-5 working days. Do note, however, that deliveries to Northern Ireland, the Isle of Man and the Highlands may take longer.

Yes, delivery is free of charge.

As soon as your order is dispatched, you’ll receive an email with the tracking number.

As soon as your order is dispatched, you will receive an email with the tracking number. You can then use this, or your order number, to track your delivery via our tracking page. Do note that the expected delivery date is provided by the courier and is subject to change. If you have any questions, please contact the courier directly quoting the tracking details.

We deliver through third parties, which can either be the Royal Mail or a courier company.

We deliver to the address which you specified when you placed the order and can be different to the billing address.

You cannot make any changes to your delivery instructions after the order has been dispatched.

Most of the third parties we work with do deliver on Saturdays. However, we cannot guarantee a Saturday delivery.

We don’t offer next-day delivery on online orders but, if you need the products urgently, you can collect them from our showroom upon arrangement. Please type “collection from the showroom” in the order notes at the checkout page and contact our customer experience team as soon as you place the order so they can advise on availability for collection.

Please type “collection from the showroom” in the order notes at the checkout page and contact our customer experience team as soon as you place the order so they can advise on availability for collection.

The courier company will make three delivery attempts before returning the items to their warehouse. In case you’re unavailable, you can request the courier to deliver the parcels on a different date or to leave them in a safe place or with a neighbour.

Please visit our tracking page and use either the tracking number or the order number to locate your parcel. If you have any queries, please contact the courier service directly using the contact information which can be found in the dispatch email we sent you.

You can request to return Products within 30 days from the date of purchase and We’ll offer a full refund or exchange, provided the Products and any complimentary (gift) items are returned in their original condition. Please note that, in case of a refund request, each returned parcel will incur a handling fee of £15.00, e.g. if You return 2 parcels using 2 separate labels, the total cost will be £30.00. For details, please read our Terms & Conditions.

If you wish to cancel your order, please contact our customer experience team as soon as possible. Please note that, if the order has been dispatched, you will not be able to cancel the order and you will be liable for the return handling fee.

In order to request a refund or exchange, please submit an enquiry on the Contact Us page of Our Website, using the subject Returns & Refunds. In Your enquiry, please provide the full name under which the Order was placed, the Order number, exact items You wish to return, the reason for the return and, if requesting an exchange, the Products and sizes you wish to exchange with. When We receive Your request, We will send further information by email and You will then have 7 days to return the items.

In case of a refund request, each returned parcel will incur a handling fee of £15.00, e.g. if you return 2 parcels using 2 separate labels, the total cost will be £30.00. We allow one exchange request per order and this doesn’t incur a handling fee.

If you purchased the products from our showroom, or ordered online and collected from our showroom, you will need to return the products to the same showroom. If you ordered online or ordered from our showroom and requested home delivery, the return must be made via our courier service.

You must notify us of your intention to return your order, within 30 days of the purchase date. Once we email your returns label, you will have 7 days to return the items to us. Please note that all items must be in excellent condition in order for you to receive a full refund.

When you place your return request online, you will receive an email with a label which will contain all the information. This label will need to be attached on the package, as per the instructions in the email.

Once we receive the returned items and confirm they’re in good condition, we’ll refund you within 14 working days. We will email you when we process the refund, which may take 2-3 working days to show in your account, depending on your bank’s or card issuer’s processing times.

Please contact our customer experience team.

In case of returned items that were purchased with promotional codes (vouchers), gift cards or My Rewards points, your promotional code will be reactivated until its expiry date, the cost of the purchase will be credited back to the gift card which will remain active until its expiry date and any points used to make the purchase will be credited back to your account. Do note that any points awarded against the purchase, will be deducted from your account, in case of a return.

Yes but please note that we only accept one exchange per order. Please submit your exchange request on the Contact Us page of Our Website, using the subject Returns & Refunds. In Your enquiry, please provide the full name under which the Order was placed, the Order number, exact items You wish to exchange, the reason of the and the Products and sizes you wish to exchange with. When We receive Your request, We will send further information by email and You will then have 7 days to return the purchased items.

We only allow one exchange per order.

We waive the return handling fee for exchange requests. Please refer to our Terms & Conditions for further details.

Our customer experience team will notify you and you will have the option of requesting a refund instead. Please refer to our Terms & Conditions for further details.

We only allow one exchange per order. Please refer to our Terms & Conditions for further details.

We accept most payment methods. This includes Visa, Mastercard, American Express, Paypal and wire transfers. Our showroom also accepts cash.

Please check that you have typed in the correct card details. If they are correct, please speak to your card issuer.

Yes, all our prices are inclusive of VAT so the price you see is the final price.

Yes, you will receive an order confirmation email as soon as the purchase is complete and a second email with the tracking number as soon as your order is dispatched.

Yes, we accept a number of payment methods including PayPal.

Yes, we accept cash in our showroom for in-store purchases.

Our website operates under SSL certificate and all transactions are 100% secured.

We only accept payment in GBP.

No, we only accept payment with cards issued in the UK.

Your card will be charged immediately upon completion of the order. You can check your statement, where the transaction will appear under Aristocracy London Ltd.

Each slot is 1 hour long.

Please contact our customer experience team.

All our suits are limited edition and we never make more than 100 pieces of each design. If you have your heart set on a specific suit from our collection, we suggest you purchase it as soon as possible before it sells out. In terms of alterations for a perfect fit, you can arrange an appointment with our tailors 4-6 weeks before the event.

We don’t accept walk-ins. If You arrive to the showroom without an appointment, we reserve the right to refuse service although we may suggest a suitable appointment slot based on availability.

You’re welcome to bring up to 3 guests with you. However, if members of your party wish to try on products, we’re not able to extend the appointment slot so please book an additional appointment.

All our products are available both via the website and in our showroom.

No, all the products and sizes that are available in our showroom are also available via our website.

Yes, you can purchase products on the spot in our showroom and either collect them immediately or reserve in the showroom, e.g. if you want alterations made.

No, all purchases must be paid in full.

No, all purchases must be paid in full.

We do offer in-house alterations but please note these aren’t included in the price of products. A consultation will take place during your fitting appointment and any work needs to be agreed with our tailor who will provide a quote and time estimate.

Alterations can take up to 3 weeks, depending on the type of work required.

Yes, the cost of alterations isn’t included in the suit price. Our tailors will be happy to provide a quote, once they see the suit on you.

Yes, one or more additional fitting appointments will be required. Our tailors will advise how many fitting appointments will be required but please note that it’s your responsibility to confirm you’re happy with the schedule, especially if you need the suit by a specific date.

We can reserve the suit you purchased in our showroom for up to 12 months, in anticipation of the alterations appointment. If you need the suit by a specific date, e.g. for a wedding, we suggest you book your first appointment with our tailors 4-6 weeks in advance.

We do offer a premium service, at an additional cost. Please ask our tailors for further details.

Please bring the shirt and shoes you’ll be wearing with the suit.

You can order as a guest visitor but setting up an account has significant benefits, such as access to your purchase history and enrolment on our loyalty programme with a 1,000 points sign-up bonus, which is the equivalent of a £10 discount.

Setting up an account gives you access to My Rewards, our loyalty programme. In fact, we will award you 1,000 points as soon as you set up the account, which translates into a £10 discount against future purchases. By having an account, you earn and redeem your reward points, speed through check-out, track your orders and access previous purchases.

On the top right-hand side of our website, please select the “Login or Register” option and then create a new account, on the right-hand side of the screen. You can also register with our website, using your Facebook or Instagram account.

Please select the “Forgot Your Password?” function, which can be found below the login form at the “Login or Register” page.

Please select “Account Details”, from your account menu, to change your personal details and “Address Book” to review or amend your billing and delivery addresses.

Please select “Address Book” from your account menu, where you can review and amend both your billing and delivery address. Do note that, rather than typing your complete postal address, you can opt for our postcode look-up functionality which allows you to select your address from a drop down list. If you want to change other details on your account, please select the “Account Details” option from the account menu.

Aristocracy London is compliant with the General Data Protection Regulation and the Data Protection Act 2018. For more information on how we obtain and manage your personal information, please read our Privacy Policy.

Select “Account Details” from your account menu and, then, select “Delete my account” from the bottom of the page.

To sign up to our mailing list, please visit our website here. Do note that signing up for an account, does not automatically subscribe you to our mailing list and you will have to tick the relevant box in order to opt in to receiving our newsletter.

You can unsubscribe either from the “Unsubscribe” link, which can be found in all our communications to you, or from the “Account Details” section of your account menu.

Your loyalty is valued and rewarded. You will receive 1,000 points when you sign up for an Aristocracy London account and, every time you make a purchase, we will credit your account with 2 points for every £1 spent. Every 100 points are worth a £1 discount.

Your points will appear on your account immediately.

Your My Rewards points do not expire.

You can check your My Rewards points by accessing your account here.

My Rewards points can be used as discounts in future purchases and every 100 points equal £1 off the cost of your order. When you place your order, and at both the cart and checkout page, you will be asked if you want to use any promotional codes (vouchers), gift cards or My Rewards points. Please make sure to add your points there as you cannot do this retrospectively once the order has been submitted. Do note that you can choose to redeem all your points, or some of them, and we do not place any limitation on how many points you can use in each transaction.

If you return a product, any My Rewards points awarded for this purchase will be deducted from your account and any points redeemed against the purchase will be credited back to your account.

If you choose to delete your account, all your personal data will be removed from our systems. Any My Rewards points associated with the account will be cancelled and you will no longer be able to access your purchase history, wish list etc.

If you make a purchase using a promotional code (voucher), gift card or My Rewards points, you will not be awarded points. If you partially pay for a purchase with a promotional code (voucher), gift card or My Rewards points, you will be credited with points for the amount above the value of the promotional code (voucher) and/or gift card and/or My Rewards points.

My Rewards points can be used in conjunction with any other payment method.

When you place your order, and at both the cart and checkout page, you will be asked if you want to use any promotional codes (vouchers), gift cards or My Rewards points. Please make sure to add your promotional code (voucher) there as you cannot do this retrospectively, after the order has been submitted.

You can only use one promotional offer per transaction.

You cannot change your payment method after you have submitted your order but you can use your promotional code in a future purchase, provided it has not expired.

If you disable cookies, you will still be able to browse and order products but you will neither be able to set up/access your account or continue shopping after you have placed an item in your basket. This is because some cookies operate as the website’s memory.

If we are experiencing technical difficulties, we will always put up a message on our homepage. Any other error message, is related to your interaction with our website and our customer experience team may be able to assist. Please let them know exactly where on the website you encountered the error message.

To ensure that all emails from Aristocracy London reach your inbox, and not your junk or spam folder, please add fashion@aristocracylondon.com to your address book or safe senders list. For instructions on how to do this, please click here.